tap555 Privacy Policy
Your personal information matters greatly to us at tap555. This policy clearly explains what information is collected, why it is collected, and how it is kept secure.
This Privacy Policy ("Policy") applies to all services, platforms, and mobile applications of tap555. It forms part of our data agreement with users. You can learn more about our overall terms of use by reading our Terms and Conditions.
By creating an account on this platform, you confirm that you have read and agreed to all the terms of this policy. We may update this policy from time to time; any changes will be notified on the platform.
What Information We Collect
Various types of information are collected at tap555 during registration, deposits and withdrawals, and when using support services. This information can broadly be grouped into three categories.
1.1 — Identity Information
Information you provide when opening an account includes:
- Full name and date of birth
- Mobile number and email address
- National ID card or passport details (for identity verification)
- Bank account or mobile payment details (bKash, Nagad, Rocket, Upay)
1.2 — Activity Information
Information automatically collected while you use the platform:
- Login and logout times and location
- Betting history, deposit and withdrawal transactions
- Gaming session duration and results
- Device type, operating system, and browser information
- IP address and cookie data
1.3 — Communication Information
If you contact the support team via live chat or email, a record of that conversation may be stored. This is used to improve service quality and to resolve any disputes.
Purpose of Data Use
Collected information is used only for specific and legitimate purposes. tap555 never sells user information to third parties.
Main Uses
- Creating, verifying, and managing accounts
- Processing deposits and withdrawals and ensuring transaction security
- Sending personalised bonus offers and promotions (you can opt out of this at any time)
- Preventing fraud, money laundering, and misuse
- Maintaining platform security and technical performance
- Providing customer support and resolving complaints
- Fulfilling legal obligations
We are committed to ensuring responsible gaming. To this end, user gaming patterns are monitored. By following the Responsible Gaming Guidelines, you can set your own gaming limits.
Data Storage and Security
tap555 uses industry-standard security measures to protect user data. All sensitive information is transmitted using SSL (Secure Socket Layer) encryption.
3.1 — Technical Security Measures
- All data transfers secured with 256-bit SSL encryption
- Firewall and intrusion detection systems in place
- Regular security audits and vulnerability assessments are conducted
- Passwords are stored in hashed form — never stored as plain text
- Two-factor verification (OTP) available
3.2 — Data Retention Period
Information may be retained while your account is active and, after closure, for a defined period as required by applicable legal obligations. Once that period ends, data is securely deleted or anonymised.
3.3 — Staff Access Policy
Only authorised tap555 staff have limited access to user information, and only as needed for their specific duties. All staff are bound by strict confidentiality agreements.
Sharing Data with Third Parties
tap555 never sells, rents, or exchanges users' personal information. However, information may be shared with third parties in the following limited circumstances:
Service Provider Partners
Only the minimum necessary information is shared with certain trusted partners for payment processing (such as bKash, Nagad, Rocket, Upay, and bank transfers), technical infrastructure, and fraud prevention services. These partners may use the information only for the specified purpose and are bound by contractual confidentiality terms.
Legal Obligations
Information may be disclosed in response to a valid order from a court or government authority under applicable laws of Bangladesh. In such cases, we will endeavour to notify the user in advance unless legally prohibited from doing so.
Game Studios and Technology Providers
Our game providers, including Evolution, Pragmatic Play Live, and Ezugi, process gameplay data. This information is necessary for their technical operations and their own privacy policies apply.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the tap555 platform. Cookies are small text files stored on your device that help improve your experience.
5.1 — Essential Cookies
These cookies are essential for maintaining login sessions, verifying security tokens, and ensuring the basic operation of the platform. They cannot be disabled.
5.2 — Performance and Analytics Cookies
These cookies help analyse how users interact with the platform. The data collected is analysed in aggregate and contains no personal identifiers.
5.3 — Cookie Controls
You can disable or delete cookies from your browser settings. Please note that disabling essential cookies may cause some platform features to not work correctly.
User Rights and Controls
You have several important rights regarding your own data. tap555 fully recognises these rights.
Your Rights
- Right of Access: You have the right to know what information we hold about you.
- Right of Rectification: You may request that incorrect or incomplete information be corrected.
- Right of Erasure: In certain circumstances you may request that your data be deleted, though complete deletion may not be possible if legal obligations apply.
- Right to Object to Processing: You have the right to object to your data being used for marketing communications.
- Right to Data Portability: You may request your data in a structured format.
To exercise these rights or for any questions, please contact our support team. We are available 24/7 in Bangla and English via live chat and email. Email: [email protected]
Protection of Minors' Data
tap555 is a 21+ platform. No one under the age of 21 is permitted to register, and we do not knowingly collect personal information from any minor.
If we are informed or become aware that a minor has opened an account using false information, the account will be closed immediately and all collected data will be deleted.
Parents are encouraged to use appropriate browser controls to prevent their children from accessing this platform.
International Data Transfers
As tap555 is an international platform, your data may be stored on servers outside Bangladesh. In such cases, we ensure that data protection is maintained through agreements and technical measures consistent with Bangladeshi standards.
Contractual obligations are imposed on countries to which data may be transferred, requiring them to uphold our data protection standards.
Policy Changes and Updates
We reserve the right to change this privacy policy at any time. Where significant changes are made, a notice will be posted on the platform or sent to your registered email.
Continued use of the platform after any changes will be taken to mean that you have accepted the updated policy. We therefore recommend reviewing this page periodically.
If you have any questions about this policy, you may find answers in our FAQ section, or contact the support team directly.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact our privacy team:
Contact Methods
- Live Chat — 24/7 direct support
- Email: [email protected]
We aim to respond to complaints as quickly as possible. Our support team responds in both Bangla and English.
Learn More About tap555
Full information about our services, rules, and responsible gaming can be found on the pages below.